Application Support and Maintenance
Application maintenance and support services by Dev-Console imply regular assessment, efficient app optimization and automation, and continuous improvements. With our help, you can achieve better scalability, increased efficiency, and productivity, and avoid any wastage of resources, time, and money.
Web app / website maintenance
We will monitor your website carefully to keep it secure, relevant, and updated. To be more specific, we optimize the web page speed, update software and plugins, search for broken links and 404 errors and fix them. This way, you will be able to gain more visitors to your website.
Security management and enhancement
We follow the best security management practices to protect your software from a broad spectrum of cyberattacks, be it phishing, man-in-the-middle attacks, or SQL injections. These measures include regular audits, incident troubleshooting, vulnerability reported, application vulnerability and misconfiguration diagnostics, and 24/7 security monitoring.
Troubleshooting & root cause analysis
In case of an emergency, we perform a root cause analysis to understand the real causes behind this issue to prevent such mistakes in the future. When fixing issues, our specialists follow the troubleshooting approach to identify the key reasons why your digital product is not working as it should and what can be done to resolve this problem.
HOW WE PROVIDE IT MAINTENANCE AND SUPPORT SERVICES
The software maintenance process at Dev-Console consists of certain stages. This predefined and well-established workflow allows our team to deliver highly performative, scalable, reliable, and secure software solutions.
Requirements collection
At the initial stage, we explore your particular business needs, product requirements and specification, the technology stack, and functionality. Such a comprehensive analysis allows our technical team to uncover your challenges and offer the most suitable solution. To ensure effective collaboration, we ask clients to provide high-level requirements and detailed project documentation, including software architecture and roadmaps. As soon as all requirements are specified, we create a backlog of bugs and change requests to define the scope of software maintenance and support services.
Software maintenance and support services planning
The next step is to discuss the IT support and maintenance services needs and formalize them into Service Level Agreement. Based on the scope of software maintenance and support services delivered by Syndicode, the SLA will outline the application support terms such as support hours, level of support, team composition, and software and tools used. Apart from that, we specify the following IT maintenance services terms: application enhancements roadmap, scheduled security activities, software product requirements and expectations, KPIs, etc.
Responsibility transfer
Based on the Service Level Agreement and its specific objectives, our expert technical team will collaborate with you or your team (or in some cases with your previous software vendor) to prepare the predefined operational procedures and set of instructions. It is done to streamline the maintenance and support activities.
Support and maintenance launch
At this stage, our team starts providing IT support and maintenance services specified in the Service Level Agreement. To ensure the transparency of our collaboration process, we send our client’s different reports. They include incident reports with root cause analysis, security audit reports, current application issues, and potential risks.